Cookie Policy

1. Definitions and Interpretation

In this Cookie Policy, unless the context otherwise requires, the following expressions have the following meanings:

Cookie: means a small text file placed on your computer or other device by TeachUp Limited Ltd when you visit certain parts of our Site. This allows us to gather and process information essential for the Site to function correctly (essential cookies) and to identify recurring visitors and to analyse and facilitate their browsing habits within the Site (non-essential cookies) as explained in detail under this Policy;

Cookie Law: means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”); of the Hong Kong Cap. 486 Personal Data (Privacy) Ordinance and of China’s Personal Information Protection Law.

Personal data: means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data; and

We/Us/Our: means TeachUp Limited, Unit A, 6/F, Success Commercial Building, 245-251 Hennessy Road, Wan Chai, Hong Kong and our related entities

2. Information About Us

Our Site is owned and operated by TeachUp Limited, Unit A, 6/F, Success Commercial Building, 245-251 Hennessy Road, Wan Chai, Hong Kong.

  • Registered address: Unit A, 6/F, Success Commercial Building 245-251 Hennessy Road, Wan Chai Hong Kong

  • Email address: team@teachup.org

3. How Does Our Site Use Cookies and What is the Purpose of such Cookies?

3.1 Our Site may place and access certain first-party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

3.2 By using Our Site, you may also receive certain third-party Cookies on your computer or device. Third-party Cookies are those placed by websites, services, and/or parties other than Us. Third-party Cookies are used on Our Site for analytics and for marketing purposes. For more details, please refer to section 4 below.

3.3 All Cookies used by and on Our Site are used in accordance with current Cookie Law. We may use some or all of the following types of Cookie:

3.3.1 Strictly Necessary Cookies
A Cookie falls into this category (usually first-party cookies) if it is essential to the operation of Our Site as without them we cannot provide the functionality that you need to use this website. For example, essential cookies help remember your preferences as you navigate through the online education platform, also support functions such as logging in, and payment transactions.

  • 3.3.2 Functionality Cookies
    Functional Cookies allow our web site to remember choices you make, e.g. your user name, log in details and language preferences and any customizations you make to pages during your visit. They are necessary to provide features and services specific to individual users.

  • 3.3.3 Analytics Cookies
    It is important for Us to understand how you use Our Site, for example, how efficiently you are able to navigate around it, and what features you use. Analytics Cookies enable us to gather this information, helping Us to improve Our Site and your experience of it.

  • 3.3.4 Marketing/Targeting Cookies
    It is important for Us to know when and how often you visit Our Site, and which parts of it you have used (including which pages you have visited and which links you have visited). As with analytics Cookies, this information helps us to better understand you and, in turn, to make Our Site and advertising more relevant to your interests. Some information gathered by targeting Cookies may also be shared with third parties.

  • 3.3.5 Third Party Cookies
    Third-party Cookies are not placed by Us; instead, they are placed by third parties that provide services to Us and/or to you. Third-party Cookies may be used by advertising services to serve up tailored advertising to you on Our Site, or by third parties providing analytics services to Us (these Cookies will work in the same way as analytics Cookies described above).

  • 3.3.6 Persistent Cookies
    Any of the above types of Cookie may be a persistent Cookie. Persistent Cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit Our Site.

  • 3.3.7 Session Cookies
    Any of the above types of Cookie may be a session Cookie. Session Cookies are temporary and only remain on your computer or device from the point at which you visit Our Site until you close your browser. Session Cookies are deleted when you close your browser.

3.4 Cookies on Our Site are not permanent and will expire as indicated in the table below.

3.5 For more details of the personal data that We collect and use, the measures we have in place to protect personal data, your legal rights, and our legal obligations, please refer to our Privacy Policy

4. What Cookies Does Our Site Use?

4.1 The following first-party Cookies may be placed on your computer or device:

  • XSRF-TOKEN
    Purpose:     Preserves User Login information and states
    Strictly Necessary:     Yes
    Expires:     When you close your browser

  • DPSettings
    Purpose:     Preserves the user's Cookie policy preferences
    Strictly Necessary:     Yes
    Expires:     12 days

  • slim_session
    Purpose: Preserves User Login information and states
    Strictly Necessary:     Yes
    Expires:     1 day

4.2 The following strictly necessary third-party Cookies may be placed on your computer or device (remove stripe cookies from the list if you don’t use stripe):

  • nsr
    Provider:     m.stripe.network
    Purpose:     Used to process payments for our website
    Expires:     When you close your browser

  • cookiesEnabled
    Provider:     checkout.stripe.com
    Purpose:     Used to process payments for our website
    Expires:     When you close your browser

  • __stripe_sid
    Provider:     checkout.stripe.com
    Purpose:     Used to process payments for our website
    Expires:     When you close your browser

  • __stripe_mid
    Provider:     checkout.stripe.com
    Purpose:     Used to distinguish users
    Expires:     1 year

  • ab_disable_remember_
    Provider:     checkout.stripe.com
    Purpose:     Used to process payments for our website
    Expires:     7 years

  • checkout-test-session
    Provider: checkout.stripe.com
    Purpose:     Used to process payments for our website
    Expires: For ever

  • cid
    Provider: checkout.stripe.com
    Purpose:     Used to process payments for our website
    Expires: For ever

  • vuid
    Provider: checkout.stripe.com
    Purpose:     Used to process payments for our website
    Expires:     1 year

  • player
    Provider: player.vimeo.com
    Purpose:     These cookies are used by Vimeo to collect analytics tracking information.
    Expires:     1 year

4.3 Our Site uses the following functional Cookies (remove cookies not exploited in your school):

Olark

  • hblid
    Provider: online.teachup.org
    Purpose: a visitor identifier that we use only on your site to remember this visitor between visits
    Expires: 2 years

  • wcsid
    Provider: online.teachup.org
    Purpose: a session identifier that we use only on your site to keep track of a single chat session
    Expires: When you close your browser

  • olfsk
    Provider: online.teachup.org
    Purpose: storage identifier that we use to maintain chat state across pages (e.g. message history)
    Expires: When you close your browser

  • _okbk
    Provider: online.teachup.org
    Purpose: extra state information (e.g. chat box being open/closed)
    Expires: When you close your browser

  • _ok
    Provider: online.teachup.org
    Purpose: most recent Olark site ID (security measure)
    Expires: When you close your browser

  • _oklv
    Provider: online.teachup.org
    Purpose: the Olark loader version (for improved caching)
    Expires: When you close your browser

  • _okla
    Provider: online.teachup.org
    Purpose: used for caching purposes (loaded from CDN vs. loaded from our infrastructure)
    Expires: When you close your browser

  • _okgid
    Provider: online.teachup.org
    Purpose: used for caching by setting a hash for assets to determine if they have changed and if they need to be refreshed
    Expires: When you close your browser

  • _okac
    Provider: online.teachup.org
    Purpose: used for caching by setting a hash for assets to determine if they have changed and if they need to be refreshed
    Expires: When you close your browser

TawkTo

  • TawkConnectionTime
    Provider: online.teachup.org
    Purpose: previous registration time stamp
    Expires: When you close your browser

  • Tawk_
    Provider:     online.teachup.org
    Purpose: socket connection url
    Expires: When you close your browser

  • __tawkuuid
    Provider:     online.teachup.org
    Purpose: domain restriction values
    Expires: 6 months

  • __cfduid
    Provider:     tawk.to
    Purpose: Used by the content network, Cloudflare, to identify trusted web traffic.
    Expires: 1 year

Freshchat

  • pubsub_cookie
    Provider:     online.teachup.org
    Purpose: This cookie is used for the freshchat service
    Expires: When you close your browser

  • hop
    Provider:     online.teachup.org
    Purpose: This cookie is used for the freshchat service
    Expires: When you close your browser

  • _
    Provider: online.teachup.org
    Purpose: This cookie is used for the freshchat service
    Expires: 1 year

  • pnctest
    Provider:     online.teachup.org
    Purpose: This cookie is used for the freshchat service
    Expires: 1 year

Zendesk Web Widget

  • ZD-referrerPolicy
    Provider: online.teachup.org
    Purpose: Stores referrer tags
    Expires: Forever

  • ZD-zE_oauth
    Provider: online.teachup.org
    Purpose: Stores the authentication token once the user has been authenticated
    Expires: 2 years

  • ZD-currentTime
    Provider: online.teachup.org
    Purpose: Sets the time when page loads
    Expires: Forever

  • ZD-settings
    Provider: online.teachup.org
    Purpose: Stores a hash of settings so that we don't keep sending blips after the initial one
    Expires: Forever

  • ZD-suid
    Provider: online.teachup.org
    Purpose: Session id for pathfinder.
    Expires: 20 minutes

  • ZD-buid
    Provider: online.teachup.org
    Purpose: Collects Machine ID
    Expires: Forever

Intercom

  • intercom-id-
    Provider: online.teachup.org
    Purpose: This cookie is used by Intercom as a session so that users can continue a chat as they move through the site.
    Expires: 9 months

4.4 Our Site uses analytics services provided by your analytics services, if any. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how Our Site is used. This, in turn, enables us to improve Our Site and the products and services offered through them.

4.5 The analytics services used by Our Site use Cookies to gather the required information. You do not have to allow us to use these Cookies, however, whilst our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable us to continually improve Our Site, making it a better and more useful experience for you.

4.6 The analytics services used by Our Site uses the following Cookies:

Google Analytics

  • _ga
    Provider: online.teachup.org
    Purpose: Google Analytics: Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
    Expires: 2 years

  • _gat
    Provider: online.teachup.org
    Purpose: Google Analytics: Used by Google Analytics to throttle the request rate.
    Expires: When you close your browser

  • _gid
    Provider: online.teachup.org
    Purpose: Google Analytics: Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
    Expires: When you close your browser

  • collect
    Provider: online.teachup.org
    Purpose: Google Analytics: Used to send data to Google Analytics about the visitor's device and behaviour. Tracks the visitor across devices and marketing channels.
    Expires: When you close your browser

Mixpanel

  • mp_#_mixpanel
    Provider: online.teachup.org
    Purpose: MixPanel: Cookie used by MixPanel for analytics purposes
    Expires: 1 year

  • __smToken
    Provider:     online.teachup.org
    Purpose: MixPanel: Cookie used by MixPanel for analytics purposes
    Expires: 1 year

  • __smSmartbarShown
    Provider:     online.teachup.org
    Purpose: Is set when the Smartbar is shown
    Expires: 50 years

  • __smVID
    Provider:     online.teachup.org
    Purpose: Used to display relevant advertising
    Expires: 1 month

  • __smSessionId
    Provider:     online.teachup.org
    Purpose: Used by Sumo to establish a cookie on a users computer to begin a session to enable Sumo products
    Expires: When you close your browser

4.7 Targeting/Marketing cookies
Targeting/Marketing cookies are used to track visitors across websites. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information but are based on uniquely identifying your browser and internet device. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third-party advertisers. If you do not allow these cookies, you will experience less targeted advertising.

  • fr
    Provider:     facebook.com
    Purpose: Used by Facebook to deliver a series of advertisement products such as real time bidding from third-party advertisers
    Expires: 3 months

  • fr
    Provider:     facebook.com
    Purpose: Used by Facebook to deliver a series of advertisement products such as real time bidding from third-party advertisers
    Expires: When you close your browser

Hubspot

  • __hstc
    Provider: online.teachup.org
    Purpose: The main cookie for tracking visitors. It contains the domain, utk (see below), initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).
    Expires: 2 years

  • hubspotutk
    Provider: online.teachup.org
    Purpose: This cookie is used for to keep track of a visitor's identity. This cookie is passed to HubSpot on form submission and used when de-duplicating contacts.
    Expires: 10 years

  • __hssc
    Provider: online.teachup.org
    Purpose: This cookie keeps track of sessions. This is used to determine if we should increment the session number and timestamps in the __hstc cookie. It contains the domain, viewCount (increments each pageView in a session), and session start timestamp.
    Expires: 30 min

  • __hssrc
    Provider: online.teachup.org
    Purpose: Whenever HubSpot changes the session cookie, this cookie is also set. We set it to 1 and use it to determine if the visitor has restarted their browser. If this cookie does not exist when we manage cookies, we assume it is a new session.
    Expires: Session

  • messagesUtk
    Provider: online.teachup.org
    Purpose: This cookie is used to recognize visitors who chat with you via the messages tool. If the visitor leaves your site before they're added as a contact, they will have this cookie associated with their browser. If you have a history of chatting with a visitor and they return to your site later in the same cookied browser, the messages tool will load your conversation history with that visitor.
    Expires: Session

Refersion

  • ci_session
    Provider: refersion.com
    Purpose: Preserves users states across page requests.
    Expires: When you close your browser

  • refersion_csrf_code
    Provider: refersion.com
    Purpose: Sets csrf token to prevent cross site request forgery.
    Expires: When you close your browser

  • __cfduid
    Provider: refersion.com
    Purpose: Used by the content network, Cloudflare, to identify trusted web traffic.
    Expires: 1 year

Google AdWords

  • ads/ga-audiences
    Provider: online.teachup.org
    Purpose: Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across websites.
    Expires: When you close your browser

Fomo

  • Fomo.hstry-count-since-first-event-
    Provider: online.teachup.org
    Purpose: Used by Fomo for showing user notifications.
    Expires: Persistent

  • Fomo.hstry-first-timestamp-
    Provider: online.teachup.org
    Purpose: Used by Fomo for showing user notifications.
    Expires: Persistent

  • Fomo.snv-
    Provider: online.teachup.org
    Purpose: Used by Fomo for showing user notifications.
    Expires: Persistent

5. Consent and Control

5.1 Before Cookies are placed on your computer or device, you will be shown a banner requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies unless those Cookies are strictly necessary; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow and/or deny different categories of Cookie that We use.

5.2 In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

6. Changes to this Cookie Policy

6.1 We may alter this Cookie Policy at any time. Any such changes will become binding on you on your first use of Our Site after the changes have been made. You are therefore advised to check this page from time to time.

6.2 In the event of any conflict between the current version of this Cookie Policy and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.

7. Further Information

7.1 If you would like to know more about how We use Cookies, please contact Us at team@teachup.org

7.2 For more information about privacy, data protection and our terms and conditions, please visit the following: